Complaints

We aim to offer all our clients an efficient and effective service and we are confident that we will do so in this case. However, should there be an aspect of our service with which you are unhappy (to include; (i) any issue with regards to the Firms invoices to you; (ii) a possible right to object to the Legal Ombudsman) you may raise the matter with Ravi Lakhani either by telephone on 020 8202 8222; e-mail: ravi@sinclairssolicitors.co.uk or by post to our office .We will try to resolve any problem quickly and operate an internal complaints handling system to help us to resolve the problem between ourselves.

If you are not satisfied with the amount of any of our invoices to you, then you have one calendar month to contact us in writing, from the date of the particular invoice complained of, objecting to it, and (subject to our Complaints Procedure) requiring us to have the invoice assessed under Part lll of the Solicitors Act 1974.

If you still have any problem with the service we have provided for you then please let us know.
If for any reason we are unable to resolve the problem between us, then you may refer your complaint to the Legal Ombudsman within six months after we have dealt with your complaint. The Legal Ombudsman may be contacted at: P.O. Box 15870 Birmingham B30 9EB, Tel: 0300 555 1777.

Complaints to our regulatory body

We must conduct our business at all times following the SRA Principles. Details of those Principles can be found at https://www.sra.org.uk/consumers/who-we-are/sra-regulate/#principles  If you consider we have breached an SRA Principle then you can report us to the SRA.  The SRA will investigate allegations of dishonesty or discrimination.  If you wish to make a report to the SRA please go to https://www.sra.org.uk/consumers/problems/report-solicitor/.