Complaints

We aim to offer all our clients an efficient and effective service and we are confident that we will do so in this case. However, should there be an aspect of our service with which you are unhappy (to include; (i) any issue with regards to the Firms invoices to you; (ii) a possible right to object to the Legal Ombudsman) you may raise the matter with Ravi Lakhani either by telephone on 020 8202 8222; e-mail: ravi@sinclairssolicitors.co.uk or by post to our office .We will try to resolve any problem quickly and operate an internal complaints handling system to help us to resolve the problem between ourselves.

If you are not satisfied with the amount of any of our invoices to you, then you have one calendar month to contact us in writing, from the date of the particular invoice complained of, objecting to it, and (subject to our Complaints Procedure) requiring us to have the invoice assessed under Part lll of the Solicitors Act 1974.

Before you contact the Legal Ombudsman you must first register an official complaint with us. The Legal Ombudsman expects you to give us 8 weeks to try to resolve the matter. If after 8 weeks you are still dissatisfied you can then involve the Legal Ombudsman. For more information on how the Legal Ombudsman works please visit the Legal Ombudsman website – https://www.legalombudsman.org.uk/In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman.

If you still have any problem with the service we have provided for you then please let us know. If for any reason we are unable to resolve the problem between us, then you may refer your complaint to the Legal Ombudsman within six months after we have dealt with your complaint. The Legal Ombudsman may be contacted at: (PO Box 6806, Wolverhampton WV1 9WJ, UK; tel: 0300 555 0333; email: enquiries@legalombudsman.org.uk). The Legal Ombudsman will check that you have tried to resolve your complaint with us first.  You must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint; and No more than one year from the date of the alleged act or omission occurring; or No more than one year from when you should reasonably have known there was cause for complaint.